Terms and Conditions
Ecklyne Solutions
Effective Date: [Insert Date]
1. Definitions
- Company: Ecklyne Solutions
- Platform: Website or mobile application operated by Ecklyne Solutions
- User: Any person using the platform (Vendors, Riders, Clients)
- Vendor: Businesses offering goods
- Rider: Delivery personnel
- Client: Person requesting delivery services
2. Acceptance of Terms
By using this platform, you confirm that you are at least 18 years old and agree to comply with all applicable laws in Kenya.
3. Services Offered
Ecklyne Solutions provides a platform that connects Vendors, Riders, and Clients for delivery services. The company does not own goods or directly employ Riders.
4. User Accounts
- Users must provide accurate information
- Users are responsible for account security
- Accounts may be suspended for violations
5. Vendor Responsibilities
- Provide accurate product information
- Ensure legality of goods
- Package items securely
6. Rider Responsibilities
- Hold valid licenses and identification
- Deliver goods safely and on time
- Follow traffic laws
Riders are independent contractors.
7. Client Responsibilities
- Provide accurate delivery details
- Be available to receive deliveries
- Make timely payments
8. Payments and Fees
Payments are processed via approved methods such as M-Pesa or card. Ecklyne Solutions may charge service fees or commissions.
9. Cancellations and Refunds
- Cancellations must be within allowed timeframes
- Refunds depend on order status
- Delivery fees may not be refundable
10. Liability
Ecklyne Solutions is not responsible for damages, delays, or losses caused by Vendors or Riders.
11. Prohibited Activities
- Illegal or fraudulent use
- Providing false information
- Harassment or abuse
12. Intellectual Property
All platform content is owned by Ecklyne Solutions and may not be used without permission.
13. Privacy
User data is handled in accordance with Kenyan data protection laws.
14. Termination
Ecklyne Solutions may suspend or terminate accounts at its discretion.
15. Dispute Resolution
Disputes shall be resolved under Kenyan law through mediation or arbitration.
16. Amendments
These Terms may be updated at any time. Continued use means acceptance of changes.
17. Contact Information
Ecklyne Solutions
Email: [Insert Email]
Phone: [Insert Phone Number]
Location: Nairobi, Kenya
18. Governing Law
These Terms are governed by the laws of the Republic of Kenya.